Frequently Asked Questions

• WHAT IS THE ADDRESS OF THE HOTEL?

It is 135, Chaussée de Bruxelles, B-1310 La Hulpe Belgium

•  HOW DO I MAKE A BOOKING REQUEST? 

You can fill in an RFP form or send your inquiry per email to RFP@dolcelahulpe.com.

• DO YOU OFFER GROUP RATES FOR HOTELS? 

We currently have the possibility to offer you the best rate on the market through this e-mail address: RFP@dolcelahulpe.com

• DO YOU HAVE TWIN ROOMS? 

Most of our rooms can be twin rooms.

• IS IT POSSIBLE TO PAY MY HOTEL ROOM WITH ECO-CHEQUES? 

You can pay the total folio of your hotel stay with valid electronic or paper versions of eco-cheques issued by Edenred and Sodexo. However, you cannot pay a dining or spa experience without an accommodation with eco-cheques.

• WHAT METHODS OF PAYMENT CAN I USE? 

Credit card onsite at the reception desk or wire transfer with a bank account. Valid credit card details must be provided at the time of booking in order to guarantee and secure the reservation. For reservations not guaranteed by a credit card or company at the time of reservation, rooms will be released at 6:00 pm local time on the day of arrival. Valid credit card or cash deposit of €50 per person and per night will be required upon check-in to cover personal incidentals. All charges will be settled by guest upon departure.

• DO I HAVE A COMPLIMENTARY ACCESS TO THE WELLNESS TO THE WELLNESS CENTER WHEN I BOOK A ROOM? 

Yes, with all reservations, you have access to the pool, sauna, hammam, and the gym per  1 hour session only under reservation. This is accessible as soon as you have your room key.

• WHAT TIME IS CHECK-IN AND CHECK-OUT FOR GROUP GUESTS? 

Check-in begins from 3:00 pm and Check-out is any time before 10:00 am.

• WHAT IS CHECK-IN AND CHECK-OUT FOR INDIVIDUALS? 

Check-in begins from 3:00 pm and Check-out is any time before 12:00 pm. An early check-in/check-out is subject to availability, upon request for a supplement of 50€

• IS THE ARGAN ALWAYS OPEN FOR LUNCH AND DINNER? 

The Argan restaurant is open every day for lunch and Dinner.

• DO WE NEED TO BOOK A TABLE IN ADVANCE FOR THE BRASSERIE 135? 

The Brasserie 135 is currently not available for individual guests. It is only available to groups by reservation.

• DO WE NEED TO BOOK A SPA TREATMENT IN ADVANCE AT THE SPA CINQ MONDES?

We highly recommend you to reserve your Spa treatment or massage in advance to avoid disappointment. You can contact the Spa Cinq Mondes directly to book a massage, or treatment at cinq.mondes@dolcelahulpe.com or +32 (0)2 290 99 01.

• IS THE WELLNESS CENTER THE SAME AS THE SPA CINQ MONDES?

No, the wellness center is accessible for all guests* and includes an indoor pool, sauna, and Hammam while the Spa Cinq Mondes is available upon reservation, for an extra cost. You can contact the Spa Cinq Mondes directly to book a massage, or treatment at cinq.mondes@dolcelahulpe.com or +32 (0)2 290 99 01.
*The families with children have access to the Wellness Center until 6:00 pm. After this time the place will be reserved exclusively for people over 18 years old, in order to ensure perfect relaxation, entirely dedicated to your well-being.

• WHAT TIME IS THE WELLNESS CENTER OPEN (POOL, SAUNA, FITNESS, ETC.)? 

During school holidays 

Pool, Sauna & Hamman: 7am - 10pm

Outside school holidays

Pool: 7am - 10pm every day

Hammam & Sauna

• Monday to Friday  from 8am to 2pm and from 5pm to 9pm
• Saturday & Sunday  from 7am to 10pm

Fitness

24 hours a day.

• DO I HAVE A COMPLIMENTARY ACCESS TO THE WELLNESS CENTRE WHEN I BOOK A ROOM?

Yes, with all reservations, you have access to the pool, sauna, hammam, and the gym per 1 hour session only under reservation. This is accessible as soon as you have your room key.

• IS IT POSSIBLE TO BOOK A MASSAGE IN DUO?

Yes for an extra charge of 20€.

• IS IT POSSIBLE TO RENT A BIKE DURING THE STAY?

Yes, you can rent a mountain bike for 2hrs for €10. There are also electric bikes available for rent during 2hrs for €30.

• CAN WE WORK WITH OUR OWN AV SUPPLIER? 

Yes. There is a fee of 650€ per day, including set-up and/or tearing down days.

• DO YOU OFFER GROUP RATES FOR HOTELS? 

We currently have the possibility to offer you the best rate on the market through this e-mail address: RFP@dolcelahulpe.com

• IS IT POSSIBLE TO BRING OUR OWN CATERING?

It is not possible to bring your own catering, we provide everything on site.

• WHAT IS THE CAPACITY OF THE LARGEST MEETING ROOM?

Our largest meeting room measures: 750m².

• WHAT WILL I FIND IN MY MEETING ROOM?

Plenary room: 2 flipcharts, whiteboard, pencils, paper, water, and mints
Breakout room: 1 flipchart, whiteboard, pencils, paper, water and mints (in the back of the room)

• WHAT KIND OF AV EQUIPMENT IS INCLUDED IN MY MEETING ROOM? 

Plenary room: projector, screen, sound system, 1 headset microphone, 1 wireless microphone
Breakout room: projector, screen, sound system

• IS IT POSSIBLE TO MAKE COPIES ON SITE? 

Yes. Our Business Center is open from 7:00 am to 7:00 pm and we can help you with copies, transfers, and more.

• HOW MANY PARKING SPOTS DO YOU HAVE? 

500 complimentary places.